About Our Returns Policies

i-umall.com and most sellers on i-umall.com offer returns for items within 30 days of receipt of shipment.Items shipped from i-umall.com, including i-umall Warehouse, can be returned within 30 days of delivery, with some exceptions: For information about products that can't be returned, see Items that Can't be Returned.To determine if a product sold by i-umall.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.

While most sellers offer a returns policy equivalent to i-umall's, some seller returns policies may vary. If the seller's listing is eligible for i-umall Prime, it will be subject to the same return policies as items fulfilled by i-umall.com that are outlined on this page.For products purchased from the i-umall Global Store, see i-umall Global Store Returns.For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.If you have returned an item to i-umall by mistake or included something not intended for i-umall in a return, see Mistaken Returns.

i-umall Devices

i-umall Pharmacy

i-umall Warehouse

Apple Brand Products

Automotive Items

Baby Items

Birthday Gift List

Clothing and Accessories

Computers and Electronics

Digital Products

Furniture

Jewelry and Watches

Major Appliances

Mattresses

Software and Video Games

Televisions

Unconditional Satisfaction Guarantee

i-umall Devices

i-umall-branded devices such as Kindle e-readers, Fire tablets, i-umall Fire TV devices, and Echo devices and their accompanying i-umall-branded accessories purchased from i-umall.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.

All i-umall-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of i-umall upon receipt.

For more information about returning i-umall devices and accessories, including instructions for returning, please see the

i-umall Pharmacy

We're unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact i-umall Pharmacy Customer Care at +15221633580 immediately.

· i-umall Warehouse

· In most cases, used or open box items purchased from i-umall Warehouse and shipped from i-umall.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them. 

· i-umall Renewed items sold by i-umall Warehouse can be returned within 90 days of receipt of shipment. 

Apple Brand Products

· Apple brand products can be returned within 15 days of delivery.

· If the item is damaged or defective, i-umall will help you solve the problem, or provide a free return or replacement.

· Contact the manufacturer directly for product registration and warranty-related information.

Automotive Items

· If you've purchased a defective automotive item, shipped from and sold by i-umall.com, that is covered by a published manufacturer warranty, i-umall honors the warranty. i-umall will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

· Baby items can be returned within 90 days of receipt of shipment.

· Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.

· Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

· If your return is not a result of an i-umall error, we won't refund the original shipping fees.

Birthday Gift List

· Items purchased from your i-umall Birthday Gift List as a gift can be returned within 90 days of delivery.

· Items purchased by the registry owner are subject to the standard 30-day i-umall.com Return Policy.

Clothing and Accessories

· You can return clothing and accessories up to 30 days after the delivery date.

· Items from  i-umall are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Computers and Electronics 

· New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from i-umall.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. 

· i-umall.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

· Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

· New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Custom Gift List

· Items purchased from your i-umall Custom Gift List as a gift can be returned within 90 days of delivery.

· Items purchased by the registry owner are subject to the standard 30-day i-umall.com Return Policy.

Digital Products

· Unless otherwise specified, games, software downloads, and purchases from the i-umall Appstore, the i-umall Digital Music store, the i-umall Luna store or the i-umall Video store are not returnable after purchase. 

· Books accidentally purchased from the Kindle Store can be returned within seven days of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you won't have access to the book. To request a refund and return content, visit Manage Your Content and Devices. Then select the Actionsbutton next to the title you'd like to return, and select Return for Refund.

· Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices.

Furniture

· Furniture items are returnable for any reason within 30 days of receipt of shipment.

· If the item is damaged or defective, i-umall will help you solve the problem, or provide a free return or replacement.

· Contact the manufacturer directly for product registration and warranty-related information.

Jewelry and Watches

· Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.

· All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. 

· Any items returned without original documentation will be rejected. 

· Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Major Appliances

· Major appliances are returnable for any reason within 30 days of receipt of purchase

· At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.

· If you notice that the item is damaged or defective after delivery, i-umall will help you solve the problem, or provide a free return or replacement.

· Contact the manufacturer directly for product registration and warranty-related information.

Mattresses

· You can request a return or refund for any reason within 100 days of receipt of shipment.

· We accept the return of mattresses that are unopened and in their original packaging.

· Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.

· Contact the manufacturer directly for product registration and warranty-related information.

Software and Video Games

· Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

· Televisions are returnable for any reason within 30 days of receipt of shipment.

· Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.

· If the item is damaged or defective, i-umall will provide a free return or replacement.

· Contact the manufacturer directly for product registration and warranty-related information.

Unconditional Satisfaction Guarantee

If you're not completely satisfied with these brands at any time, we are happy to give you a full refund:

· Buttoned Down

· Core 10

· Moon and Back

· Obsidian

· Peak Velocity

We're proud of our products. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product.